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Phase 0: Starting from zero

Author: Gwyneth Pena-Siguenza

How does this phase apply to Cloud?

If you feel like you have zero tech experience but you want to get into Cloud Computing. This phase is for you. If you are already in tech and switching to cloud, Go to Phase 1: Linux and Networking fundamentals.

Let's get started.

  1. I think a good first step is understanding the fundamentals of IT and this playlist is a fantastic overview.

  2. The above video should give you some understanding of the following but let's dive in a little more and understand what some of the fundamentals of Cloud are.

Things you should be able familiar with at the end of this phase

  • Honestly at this point, all you need to make sure of is that you want to get into tech and you're prepared to learn a lot. The learning will never stop.

Certifications you might want to look into

An industry standard for people getting into tech is the CompTIA A+.

Is it necessary? No. Is it helpful? Depends on your learning style. Did I take the A+? Also no. Does that mean you shouldn't take it? No. Does it help your resume? Maybe.

However some people have told me that it's helped them land support roles like

  • Service Desk Analyst
  • Help Desk Tech
  • Desktop Support Administrator
  • Technical Support Specialist
  • End User Computing Technician
  • Field Service Technician
  • Help Desk Technician
  • System Support Specialist
  • Data Center Technician


I'm a big fan of starting in tech at a support role and moving up. They are entry level friendly and often are willing to pay for educational material and certifications.

Also almost every company has a helpdesk, so plenty of openings to get started in!

Take a look at this video by KevTech on Helpdesk interview questions. Binge watch his channel because he has so much great content!

What's next

Go to Phase 1: Linux and Networking fundamentals